tk299's Privacy Policy

What information we collect

When you register on tk299 or use our services, we may collect the following types of information:

• Identity information such as name, phone number, and email address
• Date of birth for age verification purposes
• Financial transaction details — payment information including bKash, Nagad, Rocket, or Upay numbers
• Technical information such as IP address, browser, and device details
• Activity logs on the platform — game sessions, betting history, and transaction records
• Information collected through cookies and similar tracking technologies

Purpose of data collection

tk299 collects and uses your information only for the following specific purposes:

• Creating and managing your account and delivering services smoothly
• Age verification — only those aged 21 or above (21+) may use the platform
• Processing transactions related to deposits, withdrawals, and bonuses
• Preventing fraud, money laundering, and other illegal activities
• Communicating with you regarding support and account-related matters
• Analysing usage patterns to improve the platform experience
• Monitoring play behaviour to ensure responsible gaming

Data storage and security

tk299 applies industry-standard security measures to keep your personal information safe. The key features of our security framework are:

• SSL (Secure Sockets Layer) encryption — all data transmitted between your browser and our servers is encrypted
• Secure databases — your information is stored on encrypted servers
• Access controls — only authorised personnel can view your information, and only for specific reasons
• Regular security audits and vulnerability assessments are conducted
• Your payment information (bKash, Nagad, Rocket, Upay) is never stored in full

Please note, however, that no data transmission over the internet is completely secure. We make every effort to ensure the highest level of protection, but no method is 100% impenetrable.

Sharing information with third parties

tk299 never sells or rents your personal information. However, information may be shared in the following limited circumstances:

• Payment processing service providers (bKash, Nagad, Rocket, Upay) — minimum information necessary to complete transactions
• Technology infrastructure providers — solely for operating the service, not for sale
• Legal authorities — in the case of a court order or legal obligation
• Fraud prevention and identity verification service providers

Before sharing information with third parties, we verify their privacy and security standards. All service providers are required to comply with our security standards.

Cookies and tracking technologies

The tk299 platform uses cookies and similar technologies. Cookies are small text files stored on your device that help improve your experience.

• Essential cookies — required for login sessions and security
• Functional cookies — to remember your preferences and language settings
• Analytics cookies — to collect platform usage statistics

You can control cookies by changing your browser settings. However, disabling certain cookies may limit some features of the platform.

Data retention period

We retain your personal information for as long as your account is active or as needed to provide the service.

• Account information — retained for a defined period even after the account is closed
• Transaction records — retained for an extended period due to financial obligations
• Support communications — retained for as long as necessary to resolve disputes
• Any information retained for as long as required to meet legal obligations

Your rights

As a tk299 user, you have the following rights over your own information:

• Right of access — the right to know what information we hold about you
• Right of rectification — the right to request correction of inaccurate or incomplete information
• Right of erasure — the right to request deletion of your information in certain circumstances
• Right to restrict processing — the right to request that processing of your information be limited in certain circumstances
• Right to data portability — the right to receive your information in a structured, commonly used format
• Right to object — the right to object to the use of your information for specific purposes

To exercise these rights, contact our support team. We will respond to your request as promptly as possible.

Protection of children and minors

tk299 is for those aged 21 or above (21+) only. We do not knowingly collect any personal information from minors.

Age is verified at the time of registration, and if we become aware that we hold information belonging to a minor, it will be deleted immediately and the associated account will be closed.

International data transfers

Our servers may be located in various countries. If your information is transferred outside Bangladesh, we ensure that adequate data protection measures are in place in that country or region.

For international data transfers, we always ensure protection in accordance with the standards of this privacy policy.

Changes to the policy

tk299 reserves the right to update this privacy policy from time to time. When any significant change occurs:

• The updated policy will be published on this page and the "Last Updated" date will be changed
• A notification may be sent to your registered email address
• A notice to accept the updated policy may be shown at login

If you continue using the platform after any changes, this will be considered your acceptance of the new policy. It is therefore advisable to check this page regularly.